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Southern Theatres Policies

Pass Policy

Due to Studio restrictions no passes will be accepted for the first 14 days following a new release. We will be unable to accept courtesy, employee, EBF, Annual, and Backstage passes during this restricted period. Emergency passes are accepted during this restriction period. If you have addition questions, please check with your local theater before coming to the box office.

Costume Policy

Costumes are allowed! However, no costume masks, helmets, face paint, simulated or real weapons will be allowed in the building.

Age Policy

MPAA film ratings will be enforced. Children 17 and under must be accompanied by a parent or and adult guardian (21+). Alexandria and Lake Mary: Children 17 and under must be accompanied by a parent or and adult guardian (21+) for any movie starting after 8:30 PM.

Refund & Exchange Policy

At this time, self-refunds are available on our mobile app for mobile app purchases. You must refund both your movie tickets and your concessions order. Refunds for only your concessions (with ticket purchase) are not available, however, you can refund concessions only orders. Once the showtime for your movie tickets has passed, your order is not refundable. You are eligible to refund your order up until 90 minutes prior to showtime. Tickets purchased at the box office or on our website will only be processed in person at the theater box office at least 90 minutes before the start time of the ticketed show. Tickets purchased through our mobile app or websites include non-refundable booking fees. No refunds after the printed showtime. For tickets purchased through other ticketing agencies (Fandango, Atom, etc.), guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. There are no refunds after the printed showtime. In the unusual situation that a show is cancelled, you will be entitled to a refund for the full purchase price of your tickets and online concessions order, including any service charges. If you have any questions, please contact us.  Refund Processing Information: Refunds may take up to 5-7 business days to reflect on your bank account. Refunds conducted on the same date of the transaction will be voided and the original pending charge will fall off the applicable account in up to 5-7 business days.