At this time, self-refunds are available on our mobile app for mobile app purchases. You must refund both your movie tickets and your concessions order. Refunds for only your concessions (with ticket purchase) are not available, however, you can refund concessions only orders. Once the showtime for your movie tickets has passed, your order is not refundable. You are eligible to refund your order up until 90 minutes prior to showtime. Tickets purchased at the box office or on our website will only be processed in person at the theater box office at least 90 minutes before the start time of the ticketed show. Tickets purchased through our mobile app or websites include non-refundable booking fees. No refunds after the printed showtime.
For tickets purchased through other ticketing agencies (Fandango, Atom, etc.), guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. There are no refunds after the printed showtime.
In the unusual situation that a show is cancelled, you will be entitled to a refund for the full purchase price of your tickets and online concessions order, including any service charges. If you have any questions, please contact us.
Refund Processing Information: Refunds may take up to 5-7 business days to reflect on your bank account. Refunds conducted on the same date of the transaction will be voided and the original pending charge will fall off the applicable account in up to 5-7 business days.