Frequently Asked Questions

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Private screenings have limited availability at participating theatres. Check your local theatre for showtimes, some restrictions apply. No substitutions or rainchecks. All prices are subject to change.

Seats and tickets are not for resale and prices do not include tax or applicable fees. Private screenings include auditorium and rental fee for selected film only.

What is a Private Theatre rental?
Booking a Private Theatre allows you to host your own movie screening in a dedicated Grand Theatre or AmStar Cinema auditorium for up to 40 guests. Imagine bringing your friends and family together to watch the newest blockbuster or classic title on the big screen! Snack on popcorn, laugh with friends and family and enjoy your movie in the privacy and comfort of your own auditorium.

Can I book more than 40 guests?
Book instantly online for up to 40 included guests, subject to availability. Please contact theater prior to arrival for confirmation. For groups larger than 40, please contact us to request a group quote.

When can I access the auditorium for my Private Theatre rental?
You will be able to enter the auditorium 15 minutes prior to your movie’s start time. For additional time needed, additional fees may apply.

What movies can we watch?
Most current release movies are available for Private Theatre rentals. Movies coming soon may be booked in advance, subject to availability and blackout dates.

Is there an additional charge for films in premium formats?
At this time Private Theatre rentals are only available in standard formats.

Can I cancel or reschedule my Private Screening?
You may cancel a Private Screening rental booked directly by contacting the theatre up to 48 hours in advance of your scheduled event, after which no refunds are allowed.

What can I expect with my private booking?
Your private auditorium will be cleaned and sanitized and ready for admission 15 minutes prior to your scheduled start time. You will only need to purchase one ticket which we will scan once your completed party has arrived. If you anticipate late arrivals, please coordinate with the manager on duty for assistance. Trailers and preshow entertainment will begin at scheduled start time.

Will the concession stand be open?
Yes! Our concession stands and Daq Shacks (where applicable) will be open for all your concession and libation delights!

Can I bring in outside Food & Drinks?
No, outside food and drinks are not permitted.

Is it possible to display a welcome slide or video for my guests?
Contact theatre management directly, subject to availability. Setup fees may be incurred.

I want to game but can I hook up to the Internet?
Internet connections are limited to select theatres. Contact your local theatre for availability and pricing.

Will trailers be played before the movie?
Yes. Please allow approximately 15 extra minutes for pre-show and trailers before the show starts.

Will I earn Reel Rewards points on my Private Theatre purchase?
Yes! Reel Rewards members will earn points for the purchase of their Private Theatre rental.

Can I use my Reel Rewards dollars on Private Theatre bookings?
Reel Rewards members can use Reel Rewards Dollars towards their bookings. This applies ONLY to bookings made through our theatre and not online at this time.

When can I book my Private Theatre?
Reservations can be made 3 days following the request and up to six (6) weeks in advance. Private Theatre rentals are available at all locations. Full auditorium buyouts are possible but are subject to prevailing rate pricing.

What do we need to do as we arrive for my Private Theatre rental?
Customer service will provide an email confirmation with instructions once your Private Theatre rental is confirmed.

Are children allowed to attend?
Absolutely! Please note that children of any age (including infants) count in your guest total, as the state and local safety guidelines also count them. For safety reasons, your Private Theatre rental should always have adult supervision of minors in the auditorium. Also, guests under the age of 17 must be accompanied by an adult.

Can we use our phones or talk during in Private Theatre auditoriums?
While use of mobile devices is always discouraged inside the theatre, you paid for a private screening, so it's not a public showing. In this unique setting, we'll leave that decision up to you.

How do I request a Private Theatre rental?
Requests for Private Theatre rentals can be submitted via the online request form.

Can we decorate the auditorium?
Due to safety and cleaning concerns as well as overall movie presentation-quality, decorations are not permitted in the auditorium.

Are there any restrictions?
Private Theatre rentals are for private use only, therefore seats and tickets cannot be resold. No credits applicable. No substitutions or rain checks are available. Pricing is subject to change and does not include tax or applicable online fees. Offer includes auditorium rental for film selected at the time of purchase only, no substitutes are possible.

How do I pay for a Private Theatre rental?
Private Theatre rentals must be paid in full by credit card at the time of booking, if booked through the theatre. If booking online, payment is collected at the end of the booking process.

I have additional questions, who can I contact?
If you have additional questions, you can contact us by filling out this FORM.

Are there any special concessions offers?
There are no special concession offers for Private Theatre rentals nor are concessions included in your purchase. You are able to take advantage of any available concession promotions. Sign up for our newsletter to learn about new movies, limited time offers and more, HERE.

What should I do before arriving at the theatre for my Private Theatre rental?
Your movie will begin at the scheduled showtime, so please plan to arrive together at least 15 minutes early and have your confirmation email ready.

Aside from my guests, is anyone else allowed in the theatre during my Private Theatre rental?
The auditorium is yours during your Private Theatre rental. However, our theatre staff will be checking in every 30 minutes to ensure you have the best experience possible.